Frequently Asked Questions

EDUCATION IS VITAL

At World of Exotics, our educational animals play a vital role in promoting awareness, understanding, and respect for exotic species. These animals are carefully selected and cared for to help us educate visitors of all ages about their natural behaviors, habitats, and the importance of proper care. Whether it's through in-store experiences, school visits, or community events, our animals serve as ambassadors, sparking curiosity and inspiring responsible pet ownership. Your continued support helps us provide the highest standard of care and keep these important educational programs running.

ALL FAQ'S

What is World of Exotics?

World of Exotics is the North West's specialist exotic pet store, offering a wide range of reptile, amphibian and invertebrate supplies, including enclosures, heating, lighting, substrates, décor, live food, frozen food and specialist husbandry equipment. We also stock a large selection of exotic animals in store.

Where are you located?

Our store is located at:

World of Exotics
2B Thursby Road
Bromborough
Wirral
CH62 3PW

You're welcome to visit us during our opening hours to browse our livestock, products and speak with our experienced team.

What are your opening hours?

Monday – Saturday: 10:00am – 5:30pm

Sunday & Bank Holidays: 10:00am – 4:00pm

Please check our social media for any changes during public holidays.

What can I buy from your website?

Our website specialises in:

Vivariums and enclosures
Heating and lighting
UVB lighting
Thermostats
Substrates
Décor and accessories
Live food
Frozen food
Reptile, amphibian and invertebrate supplies
Tortoise products
Bioactive equipment and plants

Do you sell live animals on your website?

No. We do not sell livestock directly through our website.

Our current livestock can be viewed on our Livestock List, and selected animals are also advertised through our MorphMarket store. If you're interested in an animal, simply get in touch with us and we'll be happy to help.

How can I see what animals you currently have available?

Our current livestock can be viewed on our regularly updated Livestock List on our website. You can also browse many of our available reptiles on our MorphMarket store.

If you're looking for a particular species, feel free to contact us as we may have additional animals available that aren't yet listed online.

Can I reserve an animal?

Yes. Animals can usually be reserved with a 25% non-refundable deposit.

Reservations are normally held for up to 30 days, unless another arrangement has been agreed.

Do you offer delivery?

Yes. We deliver most products throughout the UK.

Delivery options will vary depending on the products ordered.

Do you deliver live food?

Yes. We offer delivery on live food, subject to weather conditions and courier availability. We recommend selecting an appropriate delivery option to minimise transit time.

Do you deliver frozen food?

Yes. Frozen food is shipped using insulated packaging to help maintain product quality during transit.

Can I collect my order?

Yes. Click & Collect is available from our Bromborough store. We'll notify you when your order is ready.

How long does delivery take?

Most in-stock orders are dispatched as quickly as possible, although delivery times can vary depending on stock levels, courier services and seasonal demand.

Can I amend my order?

If your order hasn't been dispatched, we'll do our best to help. Please contact us as soon as possible.

My order has arrived damaged. What should I do?

Please contact us as soon as possible with your order number and photographs of the damaged item(s) so we can resolve the issue quickly.

Email us: sales@worldofexotics.co.uk

Call us: 0151 345 8910

Can I return an item?

Yes. Unused items in their original condition may be returned in accordance with our Returns Policy. Some exclusions apply.

What live food do you stock?

We stock a wide variety of feeder insects including locusts, crickets, mealworms, morio worms, calci worms, waxworms, fruit flies and more.

Availability may vary depending on supplier deliveries.

What frozen foods do you stock?

We carry a wide range of frozen rodents and other reptile foods in various sizes suitable for snakes, lizards, birds of prey and other exotic animals.

Can I order live or frozen food in bulk?

Yes. If you're looking to purchase larger quantities, please contact us and we'll be happy to discuss availability and pricing.

I'm new to reptiles. Can you help me choose the right equipment?

Absolutely. Our team can recommend everything you'll need based on the species you're keeping, ensuring you purchase the correct enclosure, heating, lighting and accessories.

Do you offer advice after I've made a purchase?

Yes. Whether you've purchased from us online or in store, we're always happy to offer advice and product support.

Can you help identify the correct UVB bulb or thermostat?

Yes. If you're unsure which products are suitable for your setup, simply contact us with details of your enclosure and species and we'll point you in the right direction.

Can you help identify the correct UVB bulb or thermostat?

Yes. If you're unsure which products are suitable for your setup, simply contact us with details of your enclosure and species and we'll point you in the right direction.

Do you offer animal encounters?

Yes. We offer animal handling experiences, educational workshops, children's sessions, SEND experiences, school visits and private bookings throughout the year.

Can I book online?

Yes. Our available experiences can be booked online through our booking system.

Do you sell gift vouchers?

Yes. Gift vouchers are available and make a great gift for any reptile enthusiast. They can be used towards products, livestock and selected experiences.

Still need help?

If you can't find the answer you're looking for, our friendly team is always happy to help. Whether it's advice on choosing the right equipment, checking stock availability or discussing a particular species, just get in touch by phone, email or by visiting us in store.

Contact Us